Everything you need to know about placing your order, delivery costs and when to expect your parcel.
CUSTOMER CARE
Orders & shipping
Delivery
Shipping rates & times
Australia
$9.95 flat rate under $100
Free express over $100
Estimated delivery after dispatch
1–3 business days metro
Allow a little longer for regional areas.
New Zealand
Express · $30
Estimated delivery after dispatch
2–5 business days
Rest of world
Express international · $50
Estimated delivery after dispatch
Up to 30 business days
Dependent on customs clearance in your country.
Please allow 1–2 business days for order processing. All prices are in AUD. Shipping rates and delivery estimates are confirmed at checkout.
Your order
Placing your order
How do I know my order went through?
You’ll receive an order confirmation by email shortly after checkout. If it hasn’t arrived, check your junk folder before contacting Customer Care.
Which payment methods can I use?
We accept Visa, Mastercard, American Express, PayPal, Afterpay, Zip and Shop Pay. Apple Pay and Google Pay are also available on supported devices, with your options confirmed at checkout.
Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations can’t be guaranteed. Contact us as soon as possible and we’ll do our best to help.
Can I change my delivery address?
Contact Customer Care immediately. Once your parcel has been dispatched, address changes must be requested directly through the carrier and may not always be possible.
What if an item in my order is unavailable?
We’ll contact you and offer an alternative where possible. If we don’t hear back within one business day, the unavailable item will be refunded and the rest of your order will be sent as normal.
What happens if I miss or don’t collect my delivery?
If Safe Drop hasn’t been selected and no one is available, your parcel will be taken to the local post office for collection. If an uncollected parcel is returned to Baku, Customer Care will contact you. Where it wasn’t collected through no fault of your own, we may offer one free redelivery; otherwise the order will be refunded less any non-refundable delivery charges.
Before it arrives
Good to know
Tracking included
We’ll email your tracking details as soon as your order is on its way.
Signature or Safe Drop
Parcels are sent with signature on delivery unless you activate the carrier’s Safe Drop option. If no one is home and Safe Drop is not selected, the parcel is taken to the local post office.
Business-day processing
Please allow 1–2 business days for processing. Orders placed on weekends or public holidays are processed on the next business day.
Split deliveries
Australian orders may arrive in more than one parcel at no extra cost when items are held at different locations. International orders are sent as one delivery.
No backorders
Only available stock is offered online. If an item becomes unavailable before dispatch, we’ll contact you and arrange an alternative or refund.
International deliveries
Duties and taxes may apply on arrival and are the recipient’s responsibility. International parcels require a signature and can’t be delivered to PO boxes.
Busy periods
Carrier timeframes are indicative and may be longer during sale, public holiday and peak trading periods.